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FAQ

FAQ

Your Questions, Answered Clearly.

We know shopping for health and performance supplements can come with questions. Here's everything you need to know about our products, shipping, safety, and policies. 

Don’t see your question?

Product & Quality

Yes. We source our products exclusively from licensed, GMP-certified, and ISO-compliant manufacturers. Many of our products are third-party lab tested for purity, potency, and safety.

A COA is a lab report verifying a product’s identity, purity, and concentration. COAs are available upon request for many of our products.

Our products are not approved by Health Canada or the FDA, as most supplements, peptides, and hormones fall outside standard pharmaceutical regulation. However, our manufacturing partners operate in FDA-registered and/or Health Canada-compliant facilities.

Shipping & Delivery

Absolutely. All orders are packed securely in plain packaging with no branding or product descriptions to protect your privacy.

We currently ship within Canada and select international destinations. Please contact us if you’re unsure about your location.

Orders typically ship within 1–2 business days. Delivery times vary by location but generally range from 2–7 business days within Canada.

Yes. Once your order is processed, you’ll receive a tracking number via email.

Orders & Payments

We accept major credit cards, Interac e-Transfer (Canada), and select cryptocurrencies. Payment options will be shown at checkout.

Orders can only be changed or canceled before they are processed for shipping. Please contact us as soon as possible.

Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and financial data.

Account & Support

No, but creating an account allows you to track orders, save preferences, and access future discounts more easily.

You can reach us via our contact form or email us at [email protected],

Detailed usage and dosage information is available on each product page. For specific health conditions, we recommend consulting with a healthcare professional.

Discounts & Returns

Yes! Use code WELCOME10 at checkout to receive 10% off your first order.

Yes, we offer bundle deals and auto-ship discounts. Sign up for our newsletter to get the latest offers.

Due to the nature of our products, we cannot accept returns on opened packages. If your order is incorrect, damaged, or defective, please contact us within 7 days of delivery.

Still Have Questions?

Our team is here to help. Contact us now for more info.